Last updated:  03/08/2026

 

Reed Developments is a trading name of Othu Pty Ltd (ABN 466786 00185). In this policy, "we," "us," and "our" refer to Othu Pty Ltd trading as Reed Developments.

 

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights in relation to it.

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What personal information we collect

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We may collect the following personal information from you:

 

• Your name

• Your phone number

• Your email address

• Information about your renovation or building project, including project type, budget range, timing, and design status

• Any other information you choose to provide when you contact us or enquire about our services

 

We collect this information when you:

 

• Submit an enquiry form on our website

• Submit a lead form through our social media advertising (for example, Facebook or Instagram)

• Contact us by phone, email, or SMS

• Engage us to provide building or renovation services

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How we use your personal information

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We use your personal information to:

 

• Respond to your enquiry and contact you about your project

• Provide quotes, proposals, and building or renovation services

• Communicate with you about your project by phone, SMS, and email

• Send you relevant information about our services where you have consented to receive it

• Improve our services and website

• Meet our legal and regulatory obligations

 

We will only use your information for the purposes for which it was collected, or for a related purpose you would reasonably expect, unless you consent otherwise or we are required or permitted by law.

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Marketing communications

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Where you have provided consent, we may contact you by phone, SMS, or email with information about our services. You can opt out of marketing communications at any time by contacting us at edward@reeddevelopments.com or by using the unsubscribe option in our emails. We handle all electronic marketing in accordance with the Spam Act 2003 (Cth).

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How we hold and protect your information

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We store your personal information using a combination of secure third-party systems, including our customer relationship management and project management tools. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

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Disclosure to third parties

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We do not sell your personal information. We may share your information with third-party service providers who help us operate our business, for example, our CRM provider, project management software, accounting software, and email or SMS delivery services. These providers are only permitted to use your information to provide services to us.

 

Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

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Cookies and website analytics

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Our website may use cookies and analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel) to understand how visitors use our site and to improve our advertising. These tools may collect information such as your IP address, browser type, and pages visited. You can control cookies through your browser settings.

 

Access and correction

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You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below.

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Complaints

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If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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Changes to this policy

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We may update this policy from time to time. The current version will always be available on our website, with the date of the most recent update shown at the top.

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Contact us

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If you have any questions about this policy or how we handle your personal information, please contact us: edward@reeddevelopments.com

 

Reed Developments (Othu Pty Ltd) Phone: 0418 663 244